F&W Pro Want Bread? Extra Lemon Wedges? Drink Refills? You Should Pay for Them With restaurants struggling to stay afloat, why are customers still expecting freebies? By Darron Cardosa Darron Cardosa Facebook Instagram Twitter Website Darron Cardosa, also known as the Bitchy Waiter, is the voice of restaurant servers. His decades-long career in the restaurant industry and his very active social media presence have made him an expert on all things service related. He says out loud what other servers wish they could say.Expertise: food service, restaurant industry, waiting tables.Experience: Darron Cardosa is a food service professional with over 30 years of restaurant experience. He has waited tables in diners, pubs, chain restaurants, neighborhood bistros, clubs, and had a short stint in a celebrity-owned restaurant before he was fired for blogging about his experience.Over the last 15 years, he has written more than 1,500 articles and blog posts, each and every one about the food service industry. He has written for Food & Wine, Plate, the Washington Post, and others. Darron has been seen on NBC's the Today show and CBS Sunday Morning discussing the service industry. His book, The Bitchy Waiter, was published in 2016, and his years as a professional actor eventually led to the creation of his one-man show, The Bitchy Waiter Show, which tours around the country. Food & Wine's Editorial Guidelines Published on March 16, 2023 Share Tweet Pin Email Photo: Getty Images Anyone who has gone out to eat in a restaurant in the last several months has probably noticed the prices are not what they used to be. They’re higher than Snoop Dogg on April 20. Rising food costs are hitting everyone and restaurants have no choice but to pass that expense onto customers which is why menu prices are creeping upward. Ever since Covid, restaurants seem to have a new struggle to overcome every few months, most of them financial. So, maybe it’s time customers start paying for that complimentary basket of bread that arrives at the table moments after sitting down. You Are Not Too Good to Eat at a Chain Restaurant When customers go to a restaurant, there are expectations about what they will and won’t be paying for. Of course the grilled salmon will have a price, as will the sides it comes with. Perhaps there is a solitary lemon wedge on the plate that was included in the price. But what if the customer asks for extra lemon, should it be free? One more wedge, fine, no charge. A second one? Okay, sure. But five wedges? That’s the equivalent of a whole lemon which can cost as much as $.89 each, so that should go onto the check right next to a side of green beans. A few years ago, there was a national lime shortage. The price skyrocketed and restaurants started referring to limes as "green gold." Anyone who asked for limes for their Diet Coke during that darkest of times should have had to pay for them. A ramekin of mayonnaise is part of the deal when a hamburger is ordered, but if someone wants two additional ramekins of that most delicious of condiments to dip their fries into, add it to the check. Mayonnaise is made from eggs which are almost as valuable as the eggs laid by the goose at the top of the beanstalk. The 8 Essential Items That Keep Restaurant Customers Coming Back Charging for these items may seem like nickel-and-diming customers and you know what? It is. Restaurants should embrace charging for more things. There is no reason a customer should pay for one Coca-Cola and then get four free refills. The sugar caddy on the table that is filled with Splenda, Sugar in the Raw, Sweet’N Low, and Equal is an open invitation for customers to restock their own personal stash of sweeteners, so restaurants should give those out on request only. And let’s draw the line on the coffee and ice tea refills while we’re at it; two refills tops and then an additional charge. The only things that should be free in a restaurant are water, ice, and the witty repartee from their server. The Time I Burned My Hand on a Sizzling Fajita Skillet and Other Tales From the Chain Restaurant Trenches This notion of paying for something that has always been free might be hard to swallow for some customers, but these could be the same people who complain about the tipping system in this country. They routinely claim that restaurants should pay a higher salary to servers so customers don’t have to make up the difference, yet they still expect an unlimited supply of free Cheddar Bay Biscuits or breadsticks with their soup. If more Mexican restaurants suddenly started charging for chips and salsa, we’d have a customer uprising on our hands. Then again, maybe with the extra income from tortilla chips, the restaurant could afford to pay their servers more than $2.13 an hour. When a restaurant is struggling to stay afloat, charging for food would be a great way to get back into the black. Yes, customers will grumble about paying a few dollars for bread that used to be free. In fact, they might not order it all and choose a different appetizer instead which will probably cost more than the bread did which means the restaurant makes even more money. It’s time to say goodbye to complimentary bread. Sign Up for the Food & Wine Pro Newsletter Was this page helpful? 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