Millennials Don't Like Sending Their Food Back at Restaurants
Baby Boomers, on the other hand, aren't afraid to express their qualms.
A lot of restaurants have a bone to pick with millennials. The buzzy generation has been blamed for costing top food brands big bucks and majorly slowing sales at chains such as Applebee’s, Buffalo Wild Wings, and TGI Friday’s, to say nothing about their tendency to photograph their food at dinner, an endlessly controversial activity. But a new survey shows restaurants have at least one thing for which they can thank this young generation: Millennials are less likely to send their food back than older generations, the report finds.
Technomic’s Generational Consumer Trend Report shows that about 52 percent of millennials feel comfortable sending their food back at restaurants. That may sound like a lot—until you consider that 61 percent of people older than 55 are comfortable with the same thing.
And, in fact, a full 15 percent of millennials say they won’t ever send their food back, no matter how bad it might be.
So what could cause about half of this generation to ask their servers for a quick fix or even a new meal? The survey reveals that 85 percent of all respondents will send food back if they are served the wrong meal in the first place. (Fair.) Another 82 percent said they’d send food back if their meal was undercooked. About 81 percent wouldn’t tolerate a stray hair in their dish, while 80 percent can’t stand a plate that’s not completely clean. All these seem like valid reasons to us.
Of course, if you ever find yourself in a situation where you need to send your food back to the kitchen, there’s a right way and a wrong way to go about it. Here’s our best advice for asking for a fix—without offending the chef or ticking off the server.