The first drive-thru customer at the Colorado Springs location reportedly waited over 60 hours to hold his spot.

By Mike Pomranz
November 23, 2020
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Plenty of fast-food brands say their grub is “craveable.” But if you really want to know how devoted their following is, look at demand when a new location opens. On Friday, the beloved California burger chain In-N-Out opened its first two restaurants in Colorado, and at one point, wait times for classic items like a Double-Double were reportedly up to 14 hours long.

After 72 years of business, In-N-Out made its long-awaited debut in its seventh state last week, fulfilling years of rumors that the burger chain would land in Colorado by opening locations in Colorado Springs and the Denver suburb of Aurora. (The other six states are California, Arizona, Nevada, Oregon, Texas, and Utah.) By Friday evening, The Denver Post reported that the Aurora Police Department had said wait times had maxed out at 14 hours—despite the fact that the department had tweeted a warning about long lines.

in n out burgers
Credit: Bloomberg / Getty Images

“In-n-Out burger is now at a TWELVE HOUR WAIT,” Aurora PD tweeted around midday. “I repeat TWELVE HOURS. Traffic is still significantly impacted in the area surrounding the mall. They will close before you get to the window most likely. Meanwhile many other local eateries do not have a wait hint hint.”

Despite the extreme lines, Aurora PD said they were prepared for the event, devising a traffic plan in advance. And according to police spokeswoman Crystal McCoy, everything went fine. “There’s been absolutely no problems,” she told The Denver Post. “We haven’t had any issues at all.”

Lines at the Colorado Springs location weren’t quite as bad, with the Colorado Springs Gazette writing that customers said wait times were around four hours. That would seem to match up with In-N-Out’s own estimates. A company spokesperson told Nation’s Restaurant News that, on average at both locations, Friday’s wait times were about three and half hours for carryout and nine hours at the drive thru. Dine-in was not available at either restaurant.

However, the Gazette did track down one customer who had a significantly longer wait time: Former California resident Ken Vizzini was reportedly the very first person in the drive-thru at the new Colorado Springs location. He’d been living in his pickup truck since claiming that spot at about 8:30 p.m. Tuesday evening … over 60 hours before the restaurant opened at 10 a.m. on Friday. Talk about a craving.