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What We Wish Restaurant Guests Knew About Tipping

After a disastrous year for restaurants, the industry is rethinking how it does business, and tipping is a crucial part of the discussion.

6 Things Chefs and Restaurant Workers Want You to Know About Tipping

Many restaurateurs are reevaluating their tipping policies and, if not ending the practice altogether, finding new ways to distribute tips more evenly.

The Fine Art of Telling a Customer to F Off

A hospitality pro shares his four-step guide for letting customers know that their bad behavior won't be tolerated.

The Sussmans Are Way More Than Just Meme Kings, They're Fast-Casual Moguls in the Making

With a new location for their restaurant at 30 Rock, Max and Eli Sussman are taking a bet on one of the biggest, most expensive stages in the world. That's gonna take a lot of shawarma.
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More F&W Pro

Best Practices: How An Apron Impresario Changed the Look of Restaurant Kitchens

Ellen Marie Bennett on her new business book Dream First Details Later, how her company made more than a million masks during the pandemic, and why perfection and fear of failure are the enemy of progress.

Best Practices: Nigella Lawson's Lemon-Chicken Orzo for the Soul

The British author dishes on her intimate new cookbook written during lockdown, why brown food rules, and how she engages with readers on Twitter.