In this video, chef Tim Maslow explains how being a no-show for a reservation affects a restaurant’s bottom line and morale.
[SOUND] What the **** are you doing? [SOUND] Don't skip out on your reservation. [MUSIC] There's been a couple of Friday or Saturday nights where the dining room will sit half empty. [MUSIC] I'll be standing around. I'll have cooks standing around. I'll have service staff standing around in anticipation of a busy night and these It is inconsiderate. People just don't show up. An eight person table canceled ten minutes before the reservation. There's no way we're booking eight seats prime dinning time so that tables definitely going to sit empty. If there's people that happen to be walking in without a reservation and they see a table empty a lot of times they can get upset. And they'll stand there and wait for a table when we're holding it for a customer that isn't coming. It's forcing a lot of restaurants to charge for seats up front. It takes the wind out of your sails when you call a restaurant to make a reservation, and then they ask for a credit card up front. I don't want to do that, but when did we become subhuman? Why not just give us a call and say you're not going to be here? And that'll be the end of this. That's no skin off my nose, teeth, back, whatever, whatever the **** you say. [BLANK_AUDIO]