This piece originally appeared on Travel + Leisure.
If you’ve ever tried to navigate the red tape of airline complaints (say, tried to get reimbursement for lost luggage) then you know how excruciating and hopeless that process can be. But what if you could hire someone else to fight your good fight… for free? That’s the promise behind Service, a new app that deals with—you guessed it!—your customer service battles.
Service’s origin story is a familiar one. “I was traveling on a brand new 737, and the guy sitting next to me had bought a GoGo Wi-Fi pass,” explains founder Michael Schneider. “Unfortunately, the power ports on the plane were broken; he wasted the last 20 minutes of his battery life trying to get someone at AA.com or Twitter to pay attention to his problem.” Thus Service was born.