Chipotle Mexican Grill has tried padding diners’ pocketbooks in an attempt to win back customers, offering all sorts of freebies in the wake of the burrito brand’s food safety issues from last year. Now, the company has yet another new plan up its sleeve: Appeal to people’s sweet tooth.
During an earnings call with investors yesterday, Chipotle founder and co-CEO Steve Ells said, “We are actively exploring ways to enhance the guest experience by offering new additions to our menu. We believe that this is a good way to entice infrequent or lapsed customers to return as well as a way to increase sales.” Ells first cited the success of the brand’s recent rollout of chorizo which “now accounts for roughly 7 percent of entree sales around the country,” before breaking the big dessert news: “We're also currently testing two different desserts and we hope to select one to offer in the near future.”
Ells didn’t specifically speak to what kinds of desserts were being tested, and only brought up the topic again to stress that, despite the addition, he didn’t want the menu to get too complicated. However, Chipotle CFO John Hartung did mention that the company would eventually “decide which dessert we want to go with, to try to go beyond a test market.”